Morning, one of the things that large organisations and indivual online business owners are struggling with in joining the mobile movement (click here for a video) is how to make sure that smart consumers and especially their own customers using any device (liContinue Reading...

Customer experience is important in many industries. And probably one of the most sensitive industries is healthcare. In instructional video by the actors of Little Britain you can see some why employees and fun in the workplace are critical for a branded custContinue Reading...

Morning, as you know, “mobile” is hot for many companies in many industries. Including in Banking/Financial Services. This creates incredible opportunities for large companies, but also for mobile/online freelancers and owners of small and medium-sContinue Reading...

Hi, some of you asked me what my favourite business books are that I would recommend to my family and friends (and therefor to my customers…). Well, there are a few actually. Old ones and more recent ones. If you scan this QR-code and you click on “Continue Reading...

Morning, last week, I asked online freelancing customers and prospects a number of questions (“CEM-survey 2012 Q1″) that had to do with their priorities and their worries in their business. Including “the ultimate question”. In this casContinue Reading...

Hi. This video by Google on YouTube explains in a clear way what the “mobile movement” is, what smart consumers do with their smart phones and so why you should make sure to join this mobile revolution now. To do business with these smart consumersContinue Reading...

Morning, A lot of people ask me what a Customer Experience is. Well. That’s actually rather easy. As a consumer or corporate customer we are interacting with a provider of goods and services in a number of ways. Online and offline. And that can be a goodContinue Reading...

Morning, customers, prospects & other people regularly ask me while talking over de phone, through Skype or face-to-face what my experiences as a customer are with certain suppliers. If I know somebody who…. Or my opinion about education, training, vContinue Reading...

Morning. After I quit my dayjob, I started to do research for my new personal businessplan. I asked for advice from a number of people and I bought a number of books. And I discovered that many of the so-called “gurus” online are actually putting aContinue Reading...

Why “it’s all about people”? I don’t know about you but many people around me are losing their jobs. In the public and in the private sector. And I hear the same thing from customers and partners online and offline. Large and small. TheContinue Reading...